TERMS AND CONDITIONS

1A. COVID-19 POLICY

1B. DEFINITIONS

2. CONTRACT

3. OUR OBLIGATIONS

4. SWANAGE BEACH PLACE RULES

5. PRICE AND PAYMENT

6. DAMAGE DEPOSIT

7. YOUR RIGHTS TO CANCEL

8. REFUNDS

9. OUR RIGHT TO CANCEL

10. LIABILITY

11. HOW WE USE YOUR PERSONAL INFORMATION

12. GENERAL

These are challenging times for everyone, the guidance is being continually updated in line with Government advice.

Book with confidence. Should any of the following scenarios arise then we will be happy to provide you with a full refund or defer your booking.

• (a) government restrictions imposed on travel to our area or any cross border restrictions.

• (b) the re-closure of holiday accommodation as a result of COVID-19.

• (c) government restrictions imposed on travel, including regional or tier-based lockdowns, along with restrictions on overseas visitors.

Please be aware that if you decide or are unwilling to travel then our cancellation terms will apply. If government guidelines change then we will contact you with options that are available.

In all instances please ensure you comply with Government guidance, Holidays in England.

Cleaning of the property prior to your arrival will have taken place and is undertaken in accordance with the Airbnb COVID-19 cleaning commitment.

You agree to follow a departure checklist that may be required, including (but not limited to) COVID-19 specifics. Likely actions include use of bacterial wipes, removal of bins etc.

Within the 7 days following your departure if you or any of your party, experience any COVID-19 symptoms or have contracted confirmed or suspected COVID-19 you must immediately inform us.

COVID-19 changes relating to your stay:

• (a) Bed linen will be provided and laundered to recommended COVID-19 specifications.

• (b) Complimentary packages that we would normally leave for you on arrival may have to be reduced or removed entirely.    

• (c) You agree to follow a departure checklist that may be required, including (but not limited to) COVID-19 specifics. Likely actions include use of bacterial wipes, removal of bins etc.

To be clear the following words will have the meanings given below:

'Booking' means your request to stay at SBP once it has been confirmed by us.

'Damage Deposit' the deposit authorised on your card / Paypal prior to your arrival. The authorised amount is removed 2 days after your stay has finished. This amount allows SWP to cover loss or damage of contents.

'Check-in time' the date and time when SBP will be made available to you.

'Check-out time' the date and time when the SBP should be vacated by you as set out in the Booking.

'Holiday' the period of time when we provide SBP to you as set out in the Booking.

'You' the person (and members of your party) who stay at SBP for the Holiday.

‘Our’, ‘SBP’, ‘Us’ collective terms for the owners of Swanage Beach Place.

2.1 These are the terms and conditions on which your Booking is made and your Holiday will be provided to you.

2.2 When you submit a booking to us, we are under no obligation to accept it.

2.3 Once we have confirmed your Booking you will only be able to cancel in accordance with the terms and conditions in this document. However, if you contact us, we may be able to extend your Holiday or change the identity of the lead guest, we cannot guarantee that this will always be possible.

2.4 You are responsible for ensuring the details you provide during the booking process are accurate.

2.5 You agree to arrive at or after the Check-in time, please notify us ahead of your arrival if you require a change in timings.

2.6 You agree to vacate the property no later than the Check-out time. We reserve the right to retain part of the Damage Deposit for any costs incurred in the event that you have not left the Property at the agreed time.

2.7 You confirm that the person making the Booking is over the age of 18.

3.1 Once you have paid for your Booking, we will provide SBP to you for your Holiday, subject to these Terms and Conditions.

3.2 If you fail to complete the initial payment (at checkout) your required dates will remain held for you for a total of 48 hours, after which they will become available.

4.1 General

4.1.1 You agree to take proper care of the SBP and its contents during your Holiday and we may deduct costs from the Damage Deposit if you fail to do so.

4.1.4 SBP permits the apartment to be used for domestic and private use. If you wish to use the space for a commercial purpose, please contact us before booking.

4.2 Pets

Pets are not permitted at the property at any point during the Holiday.

4.3 No Smoking

Smoking is strictly prohibited, please make use of the outdoor space if you wish to smoke.

4.4 Broadband

Broadband is provided although we cannot guarantee a minimum download or upload speed.

5.1 The price of your Holiday including any Damage Deposit will be displayed to you at checkout.

5.2 We will confirm the dates for payment and the price of your Holiday at the time of Booking or shortly after via email. The payment process is automated and handled by Stripe via Lodgify booking platform. It is your responsibility to ensure funds are available on the stipulated dates.

5.3 Payment may be made by debit card, credit card, or Paypal via Stripe.

5.4 If we cannot automatically charge your account the remainder of the balance you are subject to an administration charge of £10, or we may cancel your Holiday and use any monies paid to cover the costs incurred by you breaching these Terms and Conditions.

5.5 You will not be permitted to have access to SBP if there is any amount outstanding at Check-in.

6.1 The Damage Deposit is £300, confirmed at time of booking.

6.2 The Damage Deposit is authorised on your card one day prior to Check-in.

6.3 It is your responsibility to ensure cleared funds are available to be authorised on your account.

6.3 SWP will be assessed after your Holiday. If no loss or damage is discovered, the authorisation of the Damage Deposit on your card will be removed. Please note this is automated and will take 48 hours from Check-out.

6.4 If any loss or damage is discovered then you will be informed before any amount is deducted from the Damage Deposit.

6.5 This does not affect your right to appeal.

7.1 Any cancellation must be sent via email and will only be effective once we send a reply, notifying you of the cancellation by you.

7.2 When we confirm your cancellation we will provide you with details of what (if anything) is owing to you and any deductions we have made.

7.3 We strongly recommend that you take out holiday insurance at the time of making the Booking with cancellation cover. Whilst we allow you to cancel your Holiday, we cannot guarantee that we will be able to refund any part of the payments you have already made see Section 8.

7.4 If you are unable to travel to the Property for any reason, or do not arrive on the day of check-in without notifying us, this will be treated as a cancellation with less than 48 hours notice.

8.1 Whenever you cancel, we will immediately try and rebook the dates.

8.2 If your dates (in entirety or part of) are rebooked you will be entitled to a refund of all payments you have made to us minus:

8.2.1 Any reduction in the value of the new booking compared with your Booking.

8.2.2 A £20 cancellation charge.

8.3 If your dates cannot be rebooked then:

If you cancelled;

8.3.1 56 days or more prior to the Check-in date then we will return 100% of paid monies via Stripe, subject to a small handling fee.

8.3.2 Less than 56 days but more than 2 day prior to the Check-in date; we will refund 60% of paid monies, subject to a small handling fee.

8.3.3 Less than 2 days prior to Check-in date; we will return 100% of the booking fee. You will be liable for any balance outstanding.

8.4 Cancellations received exactly 56 days from Check-in date, must be made before 1200 hours.

9.1 Although highly unlikely, we may have to cancel a Booking prior to the Check-in time due to an event outside of our control (such as fire, flood, failure of utilities or legislation), we will contact you as soon as possible to let you know if this happens. We will try and arrange alternative accommodation and if this is not possible you will be entitled to a full refund. This does not apply where you cancel because you are unable to travel or stay at the property as a result of the COVID – 19 pandemic or other regulations, only where we cancel because they are not permitted to have guests at the Property.

9.2 Clause 9.1 states your sole and exclusive rights and remedies, and the Owner’s and our entire obligations and liability, in the event that cancellation occurs under clause 9.1.

10.1 Our liability is limited for:

• (a) death or personal injury caused by our negligence;

• (b) fraud or fraudulent misrepresentation; or

• (c) breach of the terms implied by the Supply of Goods and Services Act 1982.

10.2 If we fail to comply with these terms and conditions, we will be responsible for any loss or damage you suffer that is a foreseeable result of our breach of the terms or negligence, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if they were an obvious consequence of our  breach or if they were contemplated by you and us when we entered into this Booking.

10.3 Subject to clause 10.1, we are not responsible for any transport and/or alternative accommodation costs or for loss or damage to any of your items, belongings, or vehicles.

11.1 We will only use your personal information as set out in our Privacy Policy.

11.2 We will only provide our marketing to you where you have notified us that you wish to receive our marketing.

12.1 You acknowledge that we may enforce any and all of these terms and conditions against you.

12.2 Except for you and us, no other person shall have any rights to enforce any of its terms.

12.3 These terms shall be governed by and construed in accordance with English law and the courts of England & Wales shall have exclusive jurisdiction.